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    Video: How do I upgrade my SMT/SMX Smart-UPS firmware using my Network Management Card?

    Issue
    What are the steps in order to use my Network Management Card 2 to update my Smart UPS (SMT/SMX) firmware?
     
    Product Line
    Smart-UPS models with the prefix SMT or SMX
    (NOTE: For models with the Prefix SRT refer to Kbase #FA281753)

    Environment
    • Supported UPS model listed above
    • UPS Network Management Card 2 (AP9630, AP9630CH, AP9631, or AP9631CH) with Firmware 6.4 or higher
    • UPS power output *MUST* be turned off
    • Correct firmware file for the particular UPS (Links are found below)

    Cause
    UPS Firmware Updates allow for continuous improvements and feature enhancements.
     
    We recommend using the APC Firmware Upgrade Wizard via a Serial or USB connection to the UPS whenever possible. The APC Firmware Upgrade Wizard guides you through the upgrade process and incorporates more checks, providing a more consistent upgrade experience. You can find the Firmware Upgrade Wizard in Kbase #FA164737. Instructions are being provided here for users that are unable use the Firmware Upgrade Wizard and wish to upgrade their Smart-UPS Firmware using an APC Network Management Card.

    Resolution
    Follow the steps below to determine your current firmware revision, select the proper firmware image, and update the UPS via the Network Management Card web interface.
    A video demonstrating this procedure can be found below, and a complete user's guide is attached to this Kbase document in PDF format. 
     
    Step 1 - Verify the firmware revision of your Network Management Card (AP9630, AP9630CH, AP9631, or AP9631CH). From the NMC web interface choose “About”, then “Network”.
    Firmware level must be 6.4.0 or higher

     
     
    Step 2 – Find the correct UPS Firmware Image.
     
    • Use the UPS "ID" number to select the proper Image for your UPS.
    • From the NMC web interface choose “About”, then “Network”:
     
         
     
    The "ID" is a unique identifier for the hardware platform of your UPS. We use the "ID" number to make sure we select the correct firmware file. Sometimes one specific model UPS may have different "ID" numbers depending on when it was produced. Always check the "ID" number of the unit you are going to upgrade.

    Click on the proper “Image Name” in the chart below to download your proper FW image:
     
    ID UPS Firmware Version after Upgrade Image Name
    14 SMT Tower 750VA Not supported by NMC Must use Firmware Upgrade Wizard
    14 SMT Tower >= 1000VA Not supported by NMC Must use Firmware Upgrade Wizard
    17 SMT UPS 07.1 SMT17UPS_07-1_Le.enc
    18 SMT UPS09.4 SMT18UPS_09-4.enc
    20 SMT (1U), SMX <= 1.5KVA  UPS 10.1 SMT20UPS_10.1.enc
    11 SMX <= 1.5KVA UPS 03.8 SMX11UPS_03-8.enc
    1003 SMX > 1.5 KVA (HV) UPS 07.4 SMX1003UPS_07-4.enc
    23 SMX > 1.5 KVA (LV/HV) UPS 06.8 SMX23UPS_06-8.enc
    10 SMX > 1.5 KVA (LV) UPS 02.0 SMX10UPS_02-0.enc
     
     
    Step 3 – Turn UPS Output Off
    • From the NMC web interface choose “Control”, then “UPS”:
    WARNING:
    UPS DAMAGE CAN RESULT IF UPS OUTPUT IS NOT TURNED OFF.





     
    Step 4 – Once the UPS output is Off, go to “Firmware Update from the “Configuration” Menu, then use the “Choose File” button to navigate to the firmware image you downloaded in step 2.
    Once you have selected the correct Firmware image, click the “Update UPS” button to apply the upgrade.

     
    If you attempt to update the UPS with the output power still on, you will see this message:


    If you do, you should turn off the output power and then you will be able to continue.
    DO NOT ATTEMPT TO UPGRADE WITH OUTPUT POWER ON.


    Once you click “Update UPS” you will see this (Please note: Upgrade may take several minutes):

    When this window closes, the update is complete.
    Verify that the new Firmware version is shown.
    NOTE:  If the update does not complete, or if you receive any errors, Please re-try using  the Firmware Upgrade Wizard, which can be found in FA #164737.
     
    Step 5 - You may now turn your UPS back on
    From the NMC web interface choose “Control”, then “UPS”

    Select “Skip outlet on delays” to ensure power is restored immediately

    Click “Next”.

    Verify that power is restored to your attached load.
    Your upgrade is now complete. 


     

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