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    Why can it take PowerChute Business Edition Agent 5 minutes to establish communications with the UPS?


    Issue:
    After the PowerChute Business Edition Agent starts (signalled by the "Monitoring Started" event in the Event log), it sometimes takes 5 minutes before UPS Communication is established.

    Product line:
    PowerChute Business Edition 9.5 and previous versions communicating with Smart-UPS SMT, SMX, SURTD.

    Environment:
    All supported OS.

    Cause:
    This issue is caused by certain combinations of UPS and PowerChute Agent software.

    Solution:
    This issue will be address in a future version.

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