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    Why does PowerChute Business Edition using Simple Signalling and an Active Management Technology serial port cause Immediate Shutdown of Operating System?

    Issue:
    Installing PowerChute Business Edition using Simple Signalling and an Active Management Technology serial port causes Immediate Shutdown of Operating System (and restarting results in another shutdown).

    Product Line:
    PowerChute Business Edition version 9.1, 9.1.1, 9.2, 9.2.1

    Environment:
    Active Management Technology (AMT) ports. These ports are often available on HP machines.

    Cause:
    The Intel Active Management Technology (AMT) ports are used for Out-of-Band Management.

    Solution:
    Reboot the OS in Windows Safe Mode and then uninstall PowerChute Business Edition. Reinstall PowerChute use another COM port or a USB port.

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