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    Video: How to reset the PowerChute Network Shutdown password and user name.

    Issue:
    Password error: unable to log on to PowerChute Network Shutdown (PCNS) or lost user name.

    Product:
    PowerChute Network Shutdown v3.X and 4.X

    Environment:
    All supported Operating Systems.

    Cause:
    Lost user name or password

    Solution:
    To change your username or password:
    1. Stop the PowerChute service.
    2. Go to the group1 directory where PowerChute is installed.
    3. Make a backup of the pcnsconfig.ini file - copy it to another directory and rename it to pcnsconfig-backup.ini.
    4. In the group1 folder, open pcnsconfig.ini in a text editor.
    5. In the [NetworkManagementCard] section of the INI file, set the following lines with your new values:
    username= new user name
    password= new password
    6. Save pcnsconfig.ini.
    7. Start the PowerChute service and log in with your new username and password.

    Note: For security, the password line will be deleted from the pcnsconfig.ini file when the PowerChute service is restarted.

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