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    PowerChute Business Edition not recording lost comms in a serial-to-USB configuration

    Issue:
    PowerChute Business Edition not recording lost comms in a serial-to-USB configuration

    Product:
    PowerChute Business Edition

    Environment:
    All supported Windows OS

    Cause:
    When you have the following configuration:
    * the 940-0272A cable ,
    * connecting a serial port on the Smart-UPS SC 1500 to a USB port on a server ,
    * and running with the PL2303 driver from the Prolific company,
    and the cable is disconnected, accidentally or otherwise, then PCBE is unable to report it as a lost communications event.
    (This happens because when the cable is disconnected, the Prolific driver is disabled).

    Solution:

    If this happens you must reconnect the USB plug to the CORRECT USB port on your server and restart the APC UPS Windows service: "APC PBE Agent".

    We strongly recommend, if possible , that you use a serial-to-serial connection to avoid this situation from arising.

    NOTE: If issue is connecting Smart-UPS SC to Windows OS using the 940-0272A cable PowerChute Business Edition does not discover the UPS please see Kbase FA283834
     

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