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    Problem: PowerChute Network Shutdown does not turn off the UPS following a shutdown event.

    Issue:
    PowerChute Network Shutdown does not turn off the UPS following a shutdown event.

    Product Line:
    PowerChute Network Shutdown

    Environment:
    All supported OS

    Cause:
    In order for PowerChute to send a turn-off signal to the UPS, it must have received the list of connected servers from the Network Management Card (NMC). The NMC broadcasts this information every 100 seconds approximately.


    Solution:

    Because of this 100-second interval, PowerChute might not have received this information in a couple of situations: a) immediately after installing PowerChute or b) after a restart of the PowerChute service, e.g. after a reboot.
    To make sure the UPS turns off as planned when a shutdown event occurs, PowerChute shutdown events should be configured with a delay of 120 seconds.
    This issue also applies to the Advanced Configuration option in Multiple Mode which, in a Multiple configuration, enables you to turn off one UPS when it goes on battery. The delay here should also be set to 120 seconds.
    With the 120-seconds delay, the PowerChute client will still shut down the operating system gracefully."

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