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    Problem: Cannot establish communications via USB with the SMT or SMX UPS after installing PowerChute Agent.

    Issue: Cannot establish communications via USB with the SMT or SMX UPS after installing PowerChute Agent.

    Product Line:
    PowerChute Business Edition

    Environment:
    All supported OS

    Cause:
    USB cable not connected during software installation

    Solution:

    If you installed the PowerChute Agent without the USB communications cable connected to the UPS, then you cannot subsequently establish communications. You need to correctly connect the USB communications cable from the computer to the UPS and then re-install the Agent.

    If the USB cable was connected during installation please review knowledge base document FA163608

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