Discover our Clipsal Smart Home packages as seen on the Block

in location

OR

I'm looking for

  • Wholesalers
    • Uncheck All Check All
  • EXPERTISE
    • Expand
    • Expand
    • Expand
    • Uncheck All Check All
  • Switchboard Manufacturers
    • Uncheck All Check All
OR

The best way to see what Clipsal electric products can do for your home is seeing them in action at a Clipsal Display Centre.

Product stock may vary according to location. If you're after a specific product range, please check with your chosen location before visiting.

10 Results
    Load More Load Complete
    Change Location

    Where are Single-phase Symmetra frame serial numbers located?

    Issue:
    Where can the frame serial numbers of a single-phase Symmetra UPS be found?

    Product Line:
    Symmetra Power Array
    Symmetra RM
    Symmetra LX

    Environment:
    All serial ranges

    Cause:
    The frame model and serial number is used for logging and tracking single phase Symmetra technical support calls.  This information will be required when calling in for support.

    Resolution:

    The Symmetra Power Array, Symmetra RM, and Symmetra LX chassis/frame serial number is not obtainable through any UPS accessory, such as the PowerView or Network Management Card. The only way a customer can collect this information is to look on the UPS for the white sticker with the model and serial number information. The location of these stickers varies per Symmetra model:

    Symmetra Power Array: bottom, front of UPS. SYMSTRF, SYMINIF, etc.

    Symmetra RM 6kVA: front above System Enable switch behind display bezel, or rear bottom-left corner. SYHF6KT 

    Symmetra RM 12kVA: rear, bottom-right corner. SYPF12KT

    Symmetra LX: rear, upper center on UL/Certification Sticker. SYAFxxxx. For 2018 models and above there is also a sticker located on the front in bay R1 for easier access. 

    For Symmetra LX, the model number of the chassis will always begin with "SYAF". It is possible to find a second "configuration" sticker with part # such as SYA12K16RMP located under the System Enable/EPO panel.

    Please Note: The Serial Number provided via the PowerView is that of the PowerView display itself. The serial number and manufacturing date provided via the Network Management Card refers to Symmetra Main Intelligence Module that is in control of the UPS.

     

    Didn’t find what you were looking for?

    Try Searching Again View Our Categories

    Need further assistance?

    Our Customer Care department provides total customer service solutions for our residential, industrial and commercial applications.

    Get Assistance