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    SMX 1500va or less frequently clicking and compensating for high input voltage

    Issue:
    Some customers may experience hearing a frequent clicking sound while their UPS is compensating for high input voltage.

    Product Line:
    Smart-UPS

    Environment:
    This issue can affect SMX series Smart-UPS 1500va or less. UPS Firmware rev 3.7 or lower.
    SMX750, SMX750-NMC, SMX1000, SMX1500RM2U, SMX1500RM2UNC
    Cause:
    UPS firmware must be upgraded to 3.8 or higher

    Resolution:
    Refer to KBASE document #FA164737 to upgrade the firmware.

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