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    My SmartUPS will not communicate with my AP9620 Legacy Communications Card.

    Issue:

    AP9620 Compatibility.


    Product Line:

    Smart-UPS

    Environment:

    Models beginning with "SMT" or "SMX", All Serial Numbers

    Cause:

    Some Smart-UPS may require a firmware upgrade to be able to communicate with the AP9620 Legacy Card


    Resolution:
      The AP9620 Legacy Communications card is designed to allow new Smart-UPS units (SMT, SMX, SURTD, and SRT series) to communicate with legacy applications. Some SMT, SMX, or SURTD Smart-UPS units may require a firmware update in order to communicate using the AP9620 Legacy Communications card. You can find the current firmware level of your UPS via the ""About"" menu on the LCD interface of the UPS. SRT units require that the AP9620 card firmware be 3.0 or later.

     

    LCC Compatibility Matrix

    Supported UPS Models

     Compatibility Notes

     
    SMT750
    SMT1000
    SMT1500
    SMT2200
    SMT3000
     Requires ""COM 02.1"" Firmware or later

    SMT750I
    SMT1000I
    SMT1500I
    SMT2200I
    SMT3000I
     Compatibility is fully supported

    SMT750RM
    SMT1000RM
    SMT1500RM
    SMT2200RM
    SMT3000RM
    Compatibility is fully supported

    SMX750
    SMX1000
    SMX1500
    Requires Firmware ""UPS 03.1 / COM 03.0"" or later

    SMX750I
    SMX1000I
    SMX1500I
    Compatibility is fully supported

    SMX2000
    SMX2200
    SMX3000
    Compatibility is fully supported

    SURTD3000
    SURTD5000
    Requires UPS Firmware 5.1 or later

    SRT (All) Requires AP9620 Card have Firmware 3.0 or later
    NOTE: Use of AP9620 disables the embedded Network Management Card in the UPS. 
     

     

     If you find that your UPS needs to have the firmware upgraded, please see knowledge base document number FA164737 for information on how to upgrade..

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