Distribution and Support
Clipsal value-adds as an electrical supplier in many ways
Distribution
- Clipsal supports wholesalers Australia-wide from its distribution centres throughout Australia.
- Clipsal has the largest distribution network in the industry.
- Clipsal products are readily available right across Australia, including remote areas, through this distribution network.
Product support and service (warranty)
- Clipsal offer complete customer support via their sales and customer care network.
- Warranties are provided for all products (12 month minimum, up to seven and even 10 years under certain conditions).
- Full support is received in cases where products require repair or replacement.
- After sales service is provided, including addressing issues, problem solving, providing added knowledge and site inspections.
- The clipsal.com website includes product information, brochures and technical information available for download.
- Clipsal provides brochures, technical data and the most comprehensive Trade Product Guide in the industry; this includes the eCatalogue electronic version and iCat iPhone application.
Sales and marketing
- Clipsal has a large national sales force across Australia
- Clipsal provides total customer service solutions for residential, industrial and commercial applications.
- Additional sales solutions are offered including project specification, ‘specials’ orders for customised products and product troubleshooting.
- Clipsal provides consumer support and information through the Clipsal Powerhouses, Clipspec consultations and home show events.
Clipsal and the
Electrical Industry
- Clipsal has spent 91 years developing a strong relationship with Australian electrical contractors, and is here for long term.
- Clipsal has worked hard to build a solid reputation of delivering innovative and quality electrical products.
- Clipsal works with the industry to protect wholesalers and electrical contractors to ensure that only safe products are installed for consumers.
